Cheeky Panda is a UK-based company founded by Chris and Julie in the year 2016. It offers eco-friendly and sustainable tissues, toilets rolls, kitchen towels and a wide range of other products made of Bamboo. It used MapMyChannel to integrate NetSuite sales channel with ShipStation fulfillment service provider. It solved their fulfillment and data synchronization issues which streamlined their order processing for faster and efficient delivery of products. Cheeky Panda experienced growth in their revenue with better customer satisfaction.

Vision  

Cheeky Panda claims to be one of the first 100 companies in the UK to become a B Corp. With a team of around 30 people, they are selling over 400,000 units in a month to their consumer base spread in more than 30 countries. They are selling Vegan, cruelty free products aiming to build a better tomorrow.

Goals

Reduction of Carbon Footprints: With their bamboo products, Cheeky Panda is reducing carbon footprints. Also, 95 per cent of water used by them is recycled, further strengthening their motive.

Strategic Supply Chain: The FSC-certified supply chain of Cheeky Panda provides great working conditions. Employees are also provided with food and accommodation apart from other benefits.

Creation of Healthy Working Environment: Cheeky Panda provides a healthy working an environment where diversity is valued.

Customer Satisfaction: Customer is the real VIP at Cheeky Panda. The company boasts 4.6 Trustpilot rating, where the items are delivered within 24 to 48 hours of placing the order.

Sustainability: Cheeky Panda harvests bamboo in such a way that it is able to preserve the bio-diversity, promoting their goal of sustainable future.

Handling the issues with Fulfillment and Data Synchronization  

The most pressing concern of Cheeky Panda was fulfillment and data synchronization. Failure of these two led to customer dissatisfaction and loss of orders. Let's discuss the problem in detail:

Data Syncing: Cheeky Panda faced issues with data syncing as manual entries committed mistakes and often missed out on orders leading to loss of customers.

Incorrect Order Delivery: Many a times, customers received orders not even placed by them causing an influx of customer service issues also, a loss of logistics cost.

Inventory Management: Inventory Management is one of the most important tasks that can make or break an online business. Mismanagement of inventory led to stock-outs, misplaced inventory and dead inventory.

Packaging and Fulfillment: Timely and effective fulfillment of orders was a challenge for Cheeky Panda that caused a lot of loss both in terms of revenue and customers.

Benefits of integrating NetSuite with ShipStation using MapMyChannel 

Simplified Inventory Management: MapMyChannel helps Cheeky Panda with real-time inventory updates that allows it to optimize the inventory levels such that there are no stock outs or dead inventory.

Easier Business Management: MapMyChannel allows the seller to bring its different sales channel and ERPs together on a centralized platform for easier business management and streamlined operations.

Fulfillment Optimization: Integration of sales channel with 3PL service provider allows efficient and timely fulfillment of orders, driving customer satisfaction and repeat orders.

Seamless Data Syncing: Data synchronization is simplified with MapMyChannel as it automatically syncs the order information to the fulfillment partner along with the details of the customer.

Implementation and Results  

By integrating NetSuite Sales channel with ShipStation fulfillment service provider, Cheeky Panda has overcome their challenges and have set their path to success. MapMyChannel, as a mediator has helped with the transformation of Cheeky Panda by solving its issues and streamlining all its operations with the use of automation. This allows the sellers to focus more on their goals and vision of happy customers and sustainable products.

Efficient Fulfillment: Cheeky Panda now successfully delivers its products to the customers within 24 to 48 hours of ordering making them happy, boosting revenue with repeat orders.

Streamlined Inventory: Inventory data is streamlined and organized with automatic data syncing. So now, Cheeky Panda is never stocked out or having a dead inventory. Also, they are all times updated with the stock levels.

Automation: MapMyChannel helps with the automation of order processing, inventory, data syncing etc. It saved Cheeky Panda the much time that it needed, to put innovation and creativity into the products.